Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are Maison Alhambra fragrances authentic?
Yes, all our products are 100% authentic. We take pride in crafting high-quality perfumes using premium ingredients to ensure a long-lasting and luxury olfactory experience.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email once your order has shipped.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on fragrances that have been sprayed or opened.
Do you ship internationally?
Currently, we ship to a select range of countries. Please check our shipping page during checkout to see if your location is eligible and to view calculated international shipping rates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.